SnapEngage GTM Event Listener

Track SnapEngage chat interactions in GTM. Monitor open, close, messages, lead capture, and case creation with SnapEngage_eventAction variable.

snapengagechatgtmga4healthcareenterprisesupport

Event fired

snapEngageEvent

Key variable

SnapEngage_eventAction

SnapEngage

Overview

SnapEngage is an enterprise-grade live chat platform with HIPAA-compliant options, popular in healthcare and regulated industries. This listener hooks into SnapEngage's JavaScript callback system to track interactions.

Event fired: snapEngageEvent Variable: SnapEngage_eventAction

Tracked Events

SnapEngage_eventAction	Description
`chat opened`	Visitor opens chat
`chat closed`	Widget closed
`chat started`	Conversation begins
`message sent`	Visitor sends message
`operator message`	Agent sends message
`lead captured`	Lead form submitted
`case created`	Support case opened
`chat offline`	Offline contact submitted
`proactive chat shown`	Proactive invitation shown
`proactive chat accepted`	Proactive invitation accepted
`proactive chat declined`	Proactive invitation declined

Installation

html

<!-- GTM Custom HTML Tag: SnapEngage Listener -->
<script>
(function() {
  function snapPush(action, extra) {
    window.dataLayer = window.dataLayer || [];
    window.dataLayer.push(Object.assign({
      'event': 'snapEngageEvent',
      'SnapEngage_eventAction': action
    }, extra || {}));
  }

  var initSnap = function() {
    if (typeof window.SnapEngage === 'undefined') return;
    SnapEngage.setCallback('Open', function() { snapPush('chat opened'); });
    SnapEngage.setCallback('Close', function() { snapPush('chat closed'); });
    SnapEngage.setCallback('StartChat', function(email, msg, type) {
      snapPush('chat started', {
        chatVisitorEmail: email,
        chatVisitorType: type
      });
    });
    SnapEngage.setCallback('MessageSubmit', function(email, msg) {
      snapPush('message sent', { chatVisitorEmail: email });
    });
    SnapEngage.setCallback('ChatMessageReceived', function(agent, msg) {
      snapPush('operator message', { chatAgentName: agent });
    });
    SnapEngage.setCallback('Lead', function(email, msg) {
      snapPush('lead captured', { chatVisitorEmail: email });
    });
    SnapEngage.setCallback('ChatEnded', function() { snapPush('chat closed'); });
    SnapEngage.setCallback('ProactiveClose', function() { snapPush('proactive chat declined'); });
  };

  window.addEventListener('load', initSnap);
})();
</script>

Data Layer Output

json

{
  "event": "snapEngageEvent",
  "SnapEngage_eventAction": "lead captured",
  "chatVisitorEmail": "lead@example.com"
}

Trigger Configuration

Trigger Type: Custom Event
Event Name: snapEngageEvent

Variables to Capture

Variable Name	DL Key	Example
DLV – SnapEngage Action	`SnapEngage_eventAction`	`"chat started"`
DLV – SnapEngage Email	`chatVisitorEmail`	`"user@example.com"`

GA4 Mapping

GA4 Event	Condition	Parameters
`chat_widget_open`	chat opened	chat_platform: "snapengage"
`generate_lead`	lead captured	email

HIPAA Note

SnapEngage can be configured for HIPAA compliance. If you handle PHI (Protected Health Information), do not push message content to the dataLayer, as this could expose PHI to your analytics tools.

Related Listeners

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Artibot AI

artibot_event

Chaport Chat

chaport_Action

ChatBot

chatBot_Interaction

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