Userlike Chat GTM Event Listener

Track Userlike chat widget interactions in GTM. Monitor panel open/close, conversation start, messages, ratings, and offline contact with ChatAction and ChatWidgetID.

userlikechatgdprgtmga4supportgermanyeurope

Event fired

Userlike_Action

Key variable

ChatAction

Userlike Chat

Overview

Userlike is a GDPR-compliant live chat solution based in Germany, popular with European businesses. This listener hooks into Userlike's JavaScript API events to track widget interactions.

Event fired: Userlike_Action Variables: ChatAction, ChatWidgetID

GDPR Note

Userlike is built with GDPR in mind. When implementing this listener, ensure you align data layer pushes with your consent management platform (CMP) consent state, especially when capturing any user data.

Tracked Events

ChatAction	Description
`panel opened`	Chat widget opens
`panel closed`	Chat widget closes
`conversation started`	Chat initiated
`message sent`	Visitor message
`message received`	Operator reply
`rating submitted`	Chat rated
`offline contact submitted`	Offline form sent
`feedback submitted`	Post-chat feedback

Installation

html

<!-- GTM Custom HTML Tag: Userlike Listener -->
<script>
(function() {
  function ulPush(action, extra) {
    window.dataLayer = window.dataLayer || [];
    window.dataLayer.push(Object.assign({
      'event': 'Userlike_Action',
      'ChatAction': action,
      'ChatWidgetID': window.userliker ? userliker.config.widgetKey : ''
    }, extra || {}));
  }

  var initUserlike = function() {
    if (typeof window.userliker === 'undefined') return;
    userliker.on('chatPanel:open', function() { ulPush('panel opened'); });
    userliker.on('chatPanel:close', function() { ulPush('panel closed'); });
    userliker.on('conversation:start', function() { ulPush('conversation started'); });
    userliker.on('message:send', function() { ulPush('message sent'); });
    userliker.on('message:receive', function() { ulPush('message received'); });
    userliker.on('rating:submit', function(data) {
      ulPush('rating submitted', { chatRating: data.rating });
    });
    userliker.on('offlineContact:submit', function() { ulPush('offline contact submitted'); });
    userliker.on('feedback:submit', function() { ulPush('feedback submitted'); });
  };

  window.addEventListener('load', initUserlike);
})();
</script>

Data Layer Output

json

{
  "event": "Userlike_Action",
  "ChatAction": "conversation started",
  "ChatWidgetID": "widget_key_abc"
}

Trigger Configuration

Trigger Type: Custom Event
Event Name: Userlike_Action

Variables to Capture

Variable Name	DL Key	Example
DLV – Userlike Action	`ChatAction`	`"conversation started"`
DLV – Userlike Widget ID	`ChatWidgetID`	`"widget_key_abc"`

Related Listeners

More Chat Widgets

Artibot AI

artibot_event

Chaport Chat

chaport_Action

ChatBot

chatBot_Interaction

← All Chat Widgets GTM Cookbook →