Zoho SalesIQ GTM Event Listener

Track Zoho SalesIQ chat interactions in GTM. Monitor visitor identification, chat start, messages, call events, and Zobot interactions with action variable.

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Event fired

zoho_sales_IQ_event

Key variable

action

Zoho Sales IQ

Overview

Zoho SalesIQ is a customer engagement platform with live chat, visitor tracking, and Zobot (AI chatbot) features. It integrates with Zoho CRM natively. This listener hooks into SalesIQ's JavaScript API.

Event fired: zoho_sales_IQ_event Variable: action

Tracked Events

action	Description
`chat opened`	Widget opens
`chat closed`	Widget closes
`visitor identified`	Visitor email/name captured
`chat started`	Conversation initiated
`message sent`	Visitor sends message
`message received`	Agent replies
`zobot triggered`	Zobot automation starts
`call initiated`	Click-to-call started
`appointment booked`	Meeting scheduled
`chat ended`	Session closed

Installation

html

<!-- GTM Custom HTML Tag: Zoho SalesIQ Listener -->
<script>
(function() {
  function salesiqPush(action, extra) {
    window.dataLayer = window.dataLayer || [];
    window.dataLayer.push(Object.assign({
      'event': 'zoho_sales_IQ_event',
      'action': action
    }, extra || {}));
  }

  var initSalesIQ = function() {
    if (typeof window.$zoho === 'undefined' || !$zoho.salesiq) return;
    
    $zoho.salesiq.ready = function() {
      $zoho.salesiq.visitor.info(function(data) {
        if (data.email) salesiqPush('visitor identified', { visitorEmail: data.email });
      });
    };

    $zoho.salesiq.chatopen = function() { salesiqPush('chat opened'); };
    $zoho.salesiq.chatclose = function() { salesiqPush('chat closed'); };
    $zoho.salesiq.chatclosed = function() { salesiqPush('chat ended'); };
    $zoho.salesiq.chatwindowminim = function() { salesiqPush('chat closed'); };
    $zoho.salesiq.messagesubmit = function(embed, visitor) {
      salesiqPush('message sent');
    };
    $zoho.salesiq.replyreceive = function(embed, visitor) {
      salesiqPush('message received');
    };
    $zoho.salesiq.callongoing = function() { salesiqPush('call initiated'); };
  };

  window.addEventListener('load', initSalesIQ);
})();
</script>

Data Layer Output

json

{
  "event": "zoho_sales_IQ_event",
  "action": "chat started"
}

Trigger Configuration

Trigger Type: Custom Event
Event Name: zoho_sales_IQ_event

GA4 Mapping

GA4 Event	Condition	Parameters
`chat_widget_open`	action = chat opened	chat_platform: "zoho_salesiq"
`generate_lead`	action = visitor identified	email

Related Listeners

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artibot_event

Chaport Chat

chaport_Action

ChatBot

chatBot_Interaction

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