TeamSupport Chat GTM Event Listener

Track TeamSupport chat interactions in GTM. Monitor 13 events including chat open/close, messages, ratings, call-me requests with tsAction and tsData variables.

teamsupportb2bchatgtmga4supportenterprise

Event fired

teamSupport_interactions

Key variable

tsAction

Team Support Chat

Overview

TeamSupport is a B2B customer support platform with chat, ticketing, and customer management. This listener tracks 13 interaction types using TeamSupport's JavaScript API.

Event fired: teamSupport_interactions Variables: tsAction, tsData

Tracked Events (13 Total)

tsAction	Description
`Close`	Widget closes
`Open`	Widget opens
`Minimize`	Widget minimized
`ChatMessageSent`	Visitor message
`ChatMessageReceived`	Agent message
`MessageSubmit`	Message form submitted
`StartChat`	Conversation begins
`OpenProactive`	Proactive chat opens
`ChatEnded`	Chat session ends
`StartCallMe`	Call-me request starts
`SwitchWidget`	Widget mode switch
`Button`	Button clicked
`RatingPromptClicked`	Rating displayed

Installation

html

<!-- GTM Custom HTML Tag: TeamSupport Listener -->
<script>
(function() {
  function tsPush(action, data) {
    window.dataLayer = window.dataLayer || [];
    window.dataLayer.push({
      'event': 'teamSupport_interactions',
      'tsAction': action,
      'tsData': data || {}
    });
  }

  var tsEvents = [
    'Close', 'Open', 'Minimize', 'ChatMessageSent', 'ChatMessageReceived',
    'MessageSubmit', 'StartChat', 'OpenProactive', 'ChatEnded',
    'StartCallMe', 'SwitchWidget', 'Button', 'RatingPromptClicked'
  ];

  var initTS = function() {
    if (typeof window.TeamSupportChat === 'undefined') return;
    tsEvents.forEach(function(ev) {
      TeamSupportChat.on(ev, function(data) { tsPush(ev, data); });
    });
  };

  window.addEventListener('load', initTS);
})();
</script>

Data Layer Output

json

{
  "event": "teamSupport_interactions",
  "tsAction": "StartChat",
  "tsData": {
    "agentName": "Sarah",
    "message": "Hello, how can I help?",
    "visitorEmail": "customer@company.com"
  }
}

Trigger Configuration

Trigger Type: Custom Event
Event Name: teamSupport_interactions

Per event:

Condition: DLV – TS Action | equals | StartChat

Variables to Capture

Variable Name	DL Key	Example
DLV – TS Action	`tsAction`	`"StartChat"`
DLV – TS Data	`tsData`	Object with context

GA4 Mapping

GA4 Event	Condition	Parameters
`chat_widget_open`	tsAction = Open	chat_platform: "teamsupport"
`chat_request`	tsAction = StartCallMe	method: "call"

Related Listeners

More Chat Widgets

Artibot AI

artibot_event

Chaport Chat

chaport_Action

ChatBot

chatBot_Interaction

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