Troubleshooting

MarStack does not appear in my client

• Restart fully. Claude Desktop must be quit from the tray or menu bar, not just closed, before it reads a new config.
• Check the JSON. A missing comma or bracket stops the whole config from loading. Paste it into a JSON checker if in doubt.
• Claude Desktop needs Node.js 20 or later to start the marstack-mcp package. Run node --version to check.
• See what the package says. Run npx -y marstack-mcp --version in a terminal. For full detail, add "MARSTACK_DEBUG": "1" to the env block and read the Claude Desktop MCP log (Settings, Developer).
• In Claude Code, run /mcp. In Cursor, open Settings, MCP. Both show whether marstack connected and why not.

The assistant answers without using MarStack

Name it in the question: "Use MarStack to check the tracking on example.com". Once a client has seen MarStack work, it usually picks it on its own.

Error messages

Couldn’t register with MarStack’s sign-in service (Claude) or the connector will not connect.

Check the address is exactly https://mcp.getinlytics.com/mcp, then try Connect again. If the MarStack page says the sign-in expired, start again from your AI app: sign-ins wait 10 minutes.

This connection was revoked. Connect MarStack again in your AI app.

Someone clicked Disconnect on the Tokens page. Remove MarStack from the app and add it again, then sign in.

No MarStack token was sent.

The client config has no Authorization header or token. Paste the config from the Tokens page again, then restart the client.

This is not a MarStack token. Tokens start with msk_live_ or msk_test_.

Part of the token is missing or extra text was copied. Copy it again, or create a new token if you no longer have it.

This token is not recognised.

The token was deleted or mistyped. Create a new one on the Tokens page.

This token was revoked on (date).

Someone revoked it on the Tokens page. Create a new token and update the client config.

GA4 is not connected.

Connect Google on the Platforms page. Website checks work without it; GA4, GTM and Search Console tools need it.

The Google connection for (account) needs to be renewed.

Google stopped accepting the connection, often after a password change or removed access. Click Reconnect on the Platforms page.

None of your connected Google accounts can open GTM-XXXX.

Ask the container owner to add one of your Google accounts in GTM Admin, User Management, or connect the account that has access. For a site you do not manage, ask for a public GTM audit instead.

MarStack Intelligence and the agent are part of the paid plans.

The Free plan includes every MarStack tool through your AI client. Choose Starter, Pro or Agency on the Billing page to ask in the portal and run agent tasks.

Not enough credits: (tool) needs (n) and you have (m).

Top up or move to a bigger plan in the dashboard. Free tools such as listing and reports still work.

Could not load (url). No credits were charged.

The site was down, blocked the browser or the address is wrong. Check the URL opens in your own browser and try again.

Still stuck?

Email hello@getinlytics.com with the exact message and the name of your AI client.